India Warranty & Guarantee Policy

1. Purpose

This Warranty & Guarantee Policy explains the warranty and guarantee coverage applicable to products purchased through the Trincos platform in India.

This Policy should be read together with Trincos' Terms & Conditions, Return & Refund Policy, Buyer Protection Policy and Privacy Policy.

Nothing in this Policy limits any mandatory rights or remedies available to consumers under applicable Indian law.

2. Warranty & Guarantee Coverage

Products purchased through Trincos may be covered by

• a Manufacturer Warranty provided by the manufacturer

• a Seller Warranty provided by the relevant Seller

• a Trincos Warranty or Guarantee, where expressly stated on the relevant product page or order documentation. 

The applicable warranty provider, duration and material conditions shall be disclosed on the product page, order documentation, warranty card or other applicable documentation.

3. Warranty Period

The warranty period shall be the period specified for the relevant product and shall generally commence from the date of delivery, unless the applicable warranty terms specify otherwise.

Warranty periods and conditions may vary depending on the product, manufacturer, Seller and applicable warranty terms.

4. What the Warranty Covers

Subject to the applicable warranty terms, warranty coverage may include defects in materials, workmanship, manufacturing or functionality arising during the warranty period under normal and intended use.

Depending on the applicable warranty, remedies may include:

• repair

• replacement

• replacement of defective components

• refund

• another remedy specified in the applicable warranty terms

5. Warranty Exclusions

Unless otherwise stated or required by law, warranty coverage may not apply to:

• misuse, abuse or improper use

• accidental or physical damage 

• unauthorised modification or repair

• failure to follow manufacturer's instructions; 

• normal wear and tear

• cosmetic damage that does not affect functionality

• use of incompatible accessories or components

• other exclusions specified in the applicable warranty terms

These exclusions shall not apply where doing so would unlawfully restrict a consumer's statutory rights.

6. Making a Warranty Claim

Buyers may submit warranty claims through the applicable Trincos support channel, Seller, manufacturer or authorised service centre, as indicated for the relevant product.

The Buyer may be required to provide:

• Order ID or invoice

• product and serial number, where applicable

• description of the issue

• photographs, videos or other reasonable supporting information

The Buyer may be required to cooperate with reasonable inspection or diagnostic procedures.

7. Manufacturer & Seller Warranties

Where a manufacturer or Seller provides the warranty, that party shall be responsible for fulfilling the warranty in accordance with its applicable warranty terms.

Trincos may facilitate communication or claim processing but shall not be deemed to have independently provided such warranty unless expressly stated otherwise.

8. Trincos Warranty

Where Trincos expressly provides a warranty or guarantee, the applicable product page, order documentation or warranty terms shall specify the scope and duration of the coverage.

Trincos shall honour any warranty or guarantee expressly provided by it in accordance with its stated terms and applicable law.

9. Statutory Consumer Rights

Manufacturer, Seller or Trincos warranties do not replace any mandatory consumer rights or remedies available under Indian law.

A Buyer may have separate rights relating to defective, damaged, counterfeit, spurious, misdescribed or otherwise non-conforming goods under applicable law and Trincos' Return & Refund and Buyer Protection Policies.

10. Relationship with Return & Refund and Buyer Protection

Warranty claims and return/refund claims are separate processes and may overlap depending on the circumstances.

Buyers should refer to the Return & Refund Policy and Buyer Protection Policy for applicable return, refund, replacement and claim procedures.

11. Fraudulent Claims

Trincos, Sellers and manufacturers may investigate suspected fraudulent or abusive warranty claims.

Where permitted by law, appropriate action may be taken against persons who knowingly submit false claims, alter products or serial numbers, provide fraudulent documents or otherwise misuse warranty procedures.

12. Complaints & Grievance Redressal

Warranty-related complaints may be submitted through Trincos' customer support or designated grievance redressal channels.

The details of Trincos' designated Grievance Officer and applicable complaint mechanism shall be made available on the Platform as required by applicable law.

13. Governing Law

This Policy shall be governed by and construed in accordance with the laws of India.

Nothing in this Policy limits any mandatory consumer rights or remedies available under applicable Indian law.