Personalized, Preferential, and Proactive Support to Maximize the Value of Customer Networks
Brocade, a Broadcom company, understands that every network is unique and requires a different level of technical support to meet the customer’s business requirements. Brocade® Direct Support offers different levels of support to meet each customer’s specific needs. To help customers with large, complex environments maximize the value of their networks, Brocade Premier Support provides personalized, preferential, and proactive support.

A Personalized Support Experience
Brocade Premier Support is designed to provide a higher level of support for larger, more complex environments. At the same time, these support options help customers realize the full potential of their networks through advanced features, including the following:
- Review of scheduled activities
- Choice of hardware service-level agreements (SLAs)
- Online technical support tools
- A Support Account Manager

Included in Brocade Premier Support, the Brocade Support Account Manager (SAM) is a storage area network professional who is knowledgeable about the customer’s network topology and serves as a single point of contact for all Brocade Technical Support activities. As a key escalation contact for all Brocade software and hardware issues, Brocade SAMs coordinate activities between the customer and Brocade Technical Support engineers, streamlining communication and accelerating problem resolution.