Refund & Return Policies
Return Policy
Last Updated: October 2025
At Trinco, we are committed to ensuring your complete satisfaction with every purchase. This Return Policy outlines the terms and conditions for returning products purchased from our platform. Please read the following information carefully.
1. Return Eligibility & Timeframes
To be eligible for a return, your item must be in its original, factory-sealed, and pristine condition, including the original packaging.
Returns must be initiated within the specified timeframe from the original invoice date. The return window varies by product and supplier but will not exceed 14 days for non-defective returns. All return requests are subject to approval based on supplier terms.
- Defective Products: Contact our support team immediately. Procedures and timeframes may vary.
- Non-Defective Returns: Must be initiated within 14 days of the invoice date.
2. Return Process: Step-by-Step
1 Obtain a Return Merchandise Authorization (RMA) Number
You must obtain an RMA number from Trinco before returning any product. Returns received without a valid RMA number will be refused and returned at your expense.
- Initiate return requests via our Online Returns Portal or contact our support team.
- Provide your original invoice number and product details.
2 Prepare Your Shipment
Once you have your RMA number, prepare your shipment as follows:
- Write the RMA number clearly on the shipping label — not directly on the product box.
- Include only one RMA per carton. Each carton must have its own RMA number.
- If returning a defective item, include all relevant documentation.
3 Ship Your Return
Ship your package to the address provided in your RMA confirmation. Using the wrong address will delay processing.
Address Example: Trinco Returns, Attn: [Your RMA Number], followed by the provided facility address.
Note: Trinco warehouses and will-call stations cannot accept in-person return drop-offs.
3. Restocking Fees & Charges
Returns for non-defective reasons are subject to a restocking fee:
A fee of £25 (or equivalent) or 10% of the product's value — whichever is higher — will apply.
Customers are responsible for return shipping unless the return is due to our error or a defective product.
4. Overgood & Unidentified Returns
Any product returned that does not match the original RMA authorization ("Overgood") will be returned to you, with a processing fee and freight charges applied.
5. Returns Management Portal Benefits
Use our online Returns Management Portal for faster service:
- 24/7 access to initiate return requests
- Attach supporting documents (photos, invoices)
- Request prepaid shipping labels (where eligible)
- Instant confirmation of submission
6. Contact Information
For assistance or to initiate a return, contact our Customer Service team:
info@teceze.com
Phone
+91 7824827322
Hours
Monday–Friday, 9:00 AM – 6:00 PM
Before Contacting Us:
- Have your invoice number ready
- Note product serial numbers (if applicable)
- Prepare a short description of the issue
7. Important Notes
Return Refusals
- No valid RMA number
- Exceeds 14-day return window
- Shows signs of use or damage
- Missing original packaging or accessories
- Incomplete or incorrect items
Credit Processing
- Approved returns processed within 10–15 business days
- Restocking fees deducted from refunds
- Shipping costs are non-refundable
Need Help? Contact our support team before initiating a return for guidance.
